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SAV Credit’s vision is to maintain and grow our position as the UK’s leading specialist credit card provider. We are a strongly capitalised company with a track record of exceptional growth and stability.

Can I have some background on SAV Credit?

  • SAV Credit was founded in September 2000 and developed by a specialist management team from within the credit card industry. It is the UK’s leading specialist credit card company and operates the aqua and marbles cards.
  • It acquired the marbles brand from HSBC in October 2007 and following a transaction involving the purchase of the Opus Card portfolio in the UK from CitiFinancial Europe PLC in March 2010 now has more than a million customers.

Which products do SAV offer?

  • SAV Credit offers the aqua credit card which is designed for the underserved market in the UK. The aqua card is a Mastercard accepted at more than 24 million places worldwide exactly like other Mastercard products.
  • It operates the marbles credit card (also a Mastercard) and the Opus Card portfolio which are not currently open to new applications.

What is SAV’s growth strategy?

  • SAV Credit has extensive experience of the credit card market and has built specialist expertise in growing and managing credit card portfolios.
  • We have a highly experienced management team with a long and distinguished record in the financial services industry who have ambitious targets for growth and the commitment and enthusiasm to deliver them.
  • SAV’s expertise at buying and managing credit card portfolios was demonstrated by our purchase of the marbles portfolio which it bought from HSBC in 2007, and more recently through a transaction involving the purchase of the Opus Card portfolio in March 2010.

What is your target market?

  • We pioneered lending to the underserved market when we launched the aqua card in 2001 and have built our own highly sophisticated models for assessing creditworthiness for responsible lending. We constantly update those models and will continue to refine them.
  • As part of our specialist expertise in managing credit card portfolios we also operate marbles and now the Opus Card portfolio from CitiFinancialEurope – both of which have a broad customer base spread across all demographics.

Who owns SAV Credit and how is it funded?

  • Värde Partners acquired SAV Credit Ltd in November 2011. They first partnered with SAV Credit in March 2010 and expanded its relationship in March 2011, acquiring the business as part of its strategic growth plans. With support of Värde Partners, SAV will be accelerating in growth and taking advantage of future opportunities in the market.

What is the relationship between SAV Credit and CCAM?

  • The purchase of the Opus Card portfolio from CitiFinancialEurope was made through a company called CC Asset Management Limited (CCAM) which is a special purpose vehicle managed by SAV Credit, and backed by Värde Partners, a leading international investment advisor specialising in credit markets.

What is the relationship between SAV Credit and Bank of Scotland?

  • The aqua and marbles cards are all issued by and mainly serviced by Bank of Scotland. This means that our customers can have peace of mind knowing that SAV works closely with one of the UK’s largest financial services companies.

What benefits are available as an aqua card customer?

  • A sensible initial credit limit of up to £2,200
  • Typical 35.9% APR (variable)
  • Affordable monthly payments
  • No interest will be charged on purchases if every statement balance is paid in full by the payment date
  • A friendly 24-hour customer helpline
  • An attractive MasterCard accepted in 24 million places and 600,000 cash points around the world

How do I apply for an aqua card?

  • Applying for an aqua card is quick and easy. Apply online now at the aqua card website. To apply for an aqua card you must be aged 18 or over, be resident in the UK and not have any CCJs registered against you in the last 12 months.

Typical APR of 35.9%

Why is the APR offered by aqua card higher than those for some other credit cards?

  • We are experts in offering credit to customers who may have been declined for a credit card elsewhere, so you should have a better chance of being accepted. We accept many people who may have had previous problems with credit, a poor credit profile, or no credit in the past. We have been able to help customers in a variety of financial circumstances, not only those people with a poor credit rating. That’s why we charge a typical APR of 35.9%.

How can I contact aqua?

By telephone:

  • You can contact aqua by calling 0845 601 0436.
  • If you are calling from abroad, please call +44 29 20 818079

By post:

  • If you would prefer to contact us by post, please write to:
  • aqua Card Services
    Customer Care Department
    Pitreavie Business Park
    Dunfirmline, Scotland
    KY99 4BS
    United Kingdom

Can I manage my aqua card account online?

  • Yes you can. You’ll need to register for the service first, which is quick and easy to do, by visiting the aqua card website. www.aquacard.co.uk.

For more information on the aqua card visit www.aquacard.co.uk.

What is the marbles card?

  • The marbles MasterCard is the ideal way to take control of your finances. Accepted all over the world, marbles gives you flexibility and convenience at your fingertips. No interest will be charged on purchases if every statement balance is paid in full by the payment date. With online account servicing and a host of other benefits, it pays to use your marbles.

What benefits are available as a marbles card customer?

  • On top of the convenience that a marbles MasterCard gives you, our online account servicing lets you stay in control of your finances. Wherever you are, a few clicks is all it takes to make a payment, check your balance, request a credit limit increase and a host of other features. marbles customers also benefit from exclusive offers. Have a look around the site and find out what marbles has to offer you.

How can I contact marbles?

By telephone:

  • To report your card lost or stolen call us on 0845 602 7795
  • If you are calling from abroad, please call +44 (29) 20 818079
  • For customer enquiries or to make a payment call us on 0845 602 7795
  • To activate your marbles card call us on 0800 328 2523

By post:

  • It's normally quicker to call and speak with a marbles card advisor on 0845 602 7795, however if you would like to contact us in writing by post, please do so at one of the following addresses:
  • For general customer enquiries or to tell us you're moving house:
    Card Services
    Pitreavie Business Park
    Dunfirmline, Scotland
    KY99 4BS
    United Kingdom
  • Should you wish to make a complaint, contact us on:
    Card Services
    Complaints Resolution Team
    Pitreavie Business Park
    Dunfirmline, Scotland
    KY99 4BS
    United Kingdom

Can I manage my marbles card account online?

  • Yes you can. You’ll need to register for the service first, which is quickand easy to do, by visiting the marbles website.

For more information on the marbles card visit www.marbles.com.

What benefits are available as an Opus Card customer?

On top of the convenience that an Opus MasterCard gives you, our online account servicing lets you stay in control of your finances. Wherever you are, a few clicks is all it takes to check your balance, update your details and a host of other features.

How can I contact Opus?

By telephone:

  • To report your card lost or stolen call us on 020 7871 0464
  • For customer enquiries or to make a payment call us on 020 7871 0464
  • To activate your Opus Card call us on 020 7871 0465

By post:

  • If you would prefer to contact us by post, please write to:
  • Opus Card Services
    PO Box 136
    Sheffield
    S98 1HB

Can I manage my Opus card account online?

  • Yes you can. You’ll need to register for the service first, which is quick and easy to do, by visiting the Opus card website. www.opuscard.co.uk.

For more information on the Opus card visit www.opuscard.co.uk.

Why has the Opus Card moved from Bank of Scotland to Progressive Credit Limited?

CC Asset Management Limited (CCAM) was the purchaser of the CitiCard portfolio and this has not changed. The entity which issues Opus cards is changing from Bank of Scotland to PCL in order to effect a more efficient regulatory structure.

What other brands is Progressive Credit Limited associated with?

Progressive Credit Limited is not associated with any other brands at this time.

Is Progressive Credit Limited governed by FSA Regulations?

Progressive Credit Limited is regulated by the Financial Services Authority (FSA), the Office of Fair Trading (OFT) and is subject to the Financial Ombudsman Service (FOS).  PCL is also a member of the Finance and Leasing Association.

Are Opus Card Terms and Conditions changing as a consequence?

Any Opus account Terms and Conditions will remain the same with the exception of the details showing the licence under which your account is operated. No other terms are being amended as a result of this change.