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Putting our customers first

Customers are at the heart of everything we do. We deliver first-class, prime customer service designed specifically with our portfolios in mind. We communicate frequently with our customers, using simple and uncomplicated language, all designed to help our customers manage and grow their accounts responsibly. We pride ourselves on our high levels of customer service, which are monitored daily.

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aqua

Over 230,000 aqua customers have been acquired since the card launched. These people fit a very specific profile and are underserved by the major credit card brands.

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Opus

Over 539,000 Opus customers were purchased from CitiFinancialEurope in March 2010 by CCAM now branded The Opus Card Portfolio.

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marbles

A total of 338,000 accounts were purchased from HSBC in October 2007, the majority of which were marbles branded.

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